Returns, Exchanges, Repairs, Care and FAQ
Returns, Exchanges, Repairs, Care, and Other Policies for Caitlin Cimino, LLC (“Earth of PRINI")
Caitlin is grateful for your interest in purchasing an Earth of PRINI adornment and hopes you will be absolutely thrilled with your purchase.
For your own benefit, please read the following policies carefully before purchasing.
HOW DO YOU SOURCE YOUR GOLD AND SILVER?
Caitlin is committed to sourcing all of her jewelry materials in an ethical and sustainable manner. The jewelry is cast using 100% recycled gold and silver from US suppliers. All silver and gold has been certified ethically sourced by SCS Global Services. If you would like any further details about the supply chain, email email@example.com.
HOW DO YOU SOURCE YOUR GEMSTONES?
Caitlin works with a carefully selected group of independent, reputable gemstone suppliers based in California and New Mexico. The gemstones are sourced in an ethical and traceable way. Many of the natural uncut gemstones in Earth of PRINI jewelry Caitlin has sourced herself directly from the mining rubble in California.
Earth of PRINI is a small business that specializes in handmade jewelry. Because each piece is made to order, all sales are final. However, we understand that unforeseen circumstances may arise, so we may be able to accommodate exchanges on certain items if you contact us within three days of delivery. Exchanges will not be considered after three days post-delivery. Custom orders are not eligible for exchanges or returns. We appreciate your understanding and support.
To ensure a proper fit, please have your finger sized by a professional jeweler using a United States ring sizer. Keep in mind that the width of the band can affect the fit, so be sure to specify the width of the band you are interested in when being sized. Additionally, please note that humidity, cold weather, and physical activity can all affect the size of your fingers, so it is important to be sized when your fingers are at their normal size. If you receive your ring and it does not fit, please contact us immediately for resizing assistance. Resizing fees and shipping charges may apply.
For all repair inquiries, please email firstname.lastname@example.org. Please include your name, description of damage, photo of the damage, and proof of purchase. If we are able to repair your jewelry you will be sent shipping instructions. You are responsible for shipping the item back with tracking and insurance. Earth of PRINI will not be responsible for mailing issues. Repairs take up to 8 weeks to complete depending on the repair unless otherwise stated. All repairs are subject to shipping charges and fees. Earth of PRINI reserves the right to deny unreasonable repairs as well as repairs due to negligence.
CAN I PAY IN INSTALLMENTS?
It is possible to pay in installments for any Earth of PRINI in stock piece over $1000, or custom order.
Our tiering system works as follows:
Pieces $1000 - $2500 Payments can be made up to three installments.
Pieces $2500 - $5000 Payments can be made in up to four installments.
Pieces $5000 - $10000 Payments can be made in up to five installments.
Payment plans can be set up by emailing email@example.com
Please note, jewelry will not be delivered to you until payment has been made in full.
CARING FOR YOUR JEWELRY
Earth of PRINI jewelry is fine art in the form of adornments. We encourage you to care for your piece of jewelry as you would an art piece, and to consider the environment before wearing it.
-Gently wipe your jewelry with a soft jeweler's polishing cloth or a soft damp cloth to clean it.
-Avoid using chemicals to clean your jewelry, as this may alter the finish or damage the gemstones.
-Earth of PRINI jewelry is made with natural gemstones and materials that have not been chemically treated, so they may be delicate. Handle your jewelry with care.
-Do not immerse your jewelry in water or expose it to prolonged heat, moisture, or water.
-Avoid bringing your jewelry into contact with the ocean or a pool, as this may damage the finish.
-Earth of PRINI is not responsible for any distortion to jewelry, damage to gemstones, or skin contact irritations that may occur over time.
-If you purchased your jewelry from a Stockist and have questions please contact the Stockist.
GIFT CARD TERMS AND CONDITIONS
-Expire one year from the date of purchase.
-Are non-returnable and cannot be redeemed for cash.
-Are non-transferable and resale is prohibited.
-Cannot be combined with other vouchers or used with other promotions and offers.
-Cannot be used on custom orders.
-If a gift card is used without permission, a replacement will not be provided.
CUSTOM JEWELRY POLICY
If any changes are possible to the originally agreed-upon design, sizing, or other specifications of a custom order after production has started, a change fee and shipping charges will apply.
CUSTOMER SUPPLIED GEMSTONES
When using a customer's personal gemstone, the customer agrees to not hold Earth of PRINI liable for any damage to the gemstone, either during or at the completion of the project.
Made to Order Items
Shipping for made-to-order items will occur within 4-7 weeks after order confirmation, unless otherwise stated. During holidays, please add an additional 2 weeks to the estimated shipping time.
Ready to Ship Items
Please allow 7-10 business days for ready-to-ship items to ship.
Tracking and Delivery
Please track your package to ensure that you are available upon delivery. If you have any questions or concerns regarding the delivery of your package once it is in the hands of the carrier, please contact the carrier directly. Earth of PRINI is not liable for missed deliveries, late arrivals, or failure to be available to sign for your package.
Loss or Damage
Loss or damage during shipment must be reported within 3 days of delivery or loss. Please include a detailed description and photos of the damage, if applicable.