Policies + Care

Policies and Care for Caitlin Cimino, LLC (“Caitlin Cimino” "PRINI" "PRINI | Caitlin Cimino")

Our wish if for you to be thrilled with your new piece of jewelry, for it to feel like an extension of self.
Please don't hesitate to contact us with any questions or concerns and we will do our best to accommodate you.
info@caitlincimino.com

PRINI | Caitlin Cimino jewelry is art in the form of fine jewelry and needs to be cared for and worn in an environment you would wear an art piece. For your own benefit, please thoroughly read and agree to the policies listed below prior to purchasing.

RETURNS/EXCHANGES
-Because each piece is handmade to order, we do not accept returns or exchanges on any items. All sales are final. No exceptions.

CARING FOR YOUR JEWELRY
-Gemstones and material from nature used in PRINI | Caitlin Cimino jewelry are straight from the earth/nature and have not been chemically treated, therefore they are fragile. Handle with care. PRINI | Caitlin Cimino will not be held responsible should your piece become damaged or broken due to negligence or if you did not follow the stated policies.
-Do not immerse your jewelry in water and avoid unnecessary exposure to prolonged heat, moisture and water exposure.
-Never clean jewelry with chemicals (this can take off the antique finish or ruin gemstones). Instead, gently wipe with a soft jeweler’s polishing cloth or a soft, damp cloth.
-PRINI | Caitlin Cimino is not responsible for any distortion to jewelry and/or gemstones or skin contact irritations that may happen over time.

RING SIZING
-If you do not know your ring size, please have your finger sized by a professional jeweler and ask for your United States ring size. Keep in mind the width of the band you are being sized for because there are ring sizers for thick bands and thin bands. Also, be aware that humidity swells fingers and cold weather shrinks them. PRINI | Caitlin Cimino is responsible for sending you the ring size you ordered. Please be certain prior to ordering.

REPAIRS
-For all repair inquiries, please email info@caitlincimino.com. Please include your name, description of damage, photo of the damage, and proof of purchase. If we are able to repair your jewelry you will be sent shipping instructions. You are responsible for shipping the item back with tracking and insurance. PRINI | Caitlin Cimino will not be responsible for mailing issues. Repairs take up to 8 weeks to complete depending on the repair unless otherwise stated. All repairs are subject to shipping charges and fees. PRINI | Caitlin Cimino reserves the right to deny unreasonable repairs as well as repairs due to negligence.

STOCKISTS
-If you purchased your jewelry from a Stockist and have questions please contact the Stockist

GIFT CARDS
-Expire in 1 year
-Are non-returnable and not redeemable for cash
-Are non-transferable and resale is prohibited
-Are not to be combined with other vouchers
-Are not valid with other promos and offers
-If a gift card is used without permission, a replacement will not be provided.

CUSTOMS

If any changes are possible to the originally agreed upon design, sizing, etc after production has started you will incur a change fee + shipping charges.

When using customer’s personal gemstone - you agree to not hold PRINI | Caitlin Cimino liable should damage happen to said gemstone, both during and at completion of project.

ETC
-Shipping for made to order items will occur within 4-7 weeks after order confirmation unless otherwise stated. During holidays please add an additional 2 weeks to estimated ship out.
-Please track your package to ensure you are available upon delivery. If you have any questions or concerns regarding the delivery of your package once in the hands of the carrier please contact said carrier. PRINI | Caitlin Cimino is not liable for missed deliveries, late arrivals or failure to be available to sign for your package
-Loss or damage during shipment must be reported within 3 days of delivery/loss and must include a detailed description and photos if damaged.
-Gemstones and plant material used in PRINI jewelry and apothecary are not intended to cure or prevent any disease, disorder, etc.
-PRINI | Caitlin Cimino reserves the right to alter or change any information in the stated policies at any time.